FAQs

Registration

How do I register?

Please register via the portal: https://eecw.eventsair.com/ncec22/registration/Site/Register.

If I have registered my interest previously, do I need to register again?

Yes. Registering interest does not confirm your registration. Please register via the portal: https://eecw.eventsair.com/ncec22/registration/Site/Register.

How do I make the payment for my registration?

Bank details for electronic payment are provided on your tax invoice received with your registration confirmation. If you wish to pay by credit card, please contact Encanta Event Management via events@encanta.com.au and a secure payment link will be provided.

Can I get a discount if I am a concession card holder?

There is an early bird rate of $999 available until 17 June 2022 (saving $100). This is a flat rate for all delegates.

If you are experiencing financial hardship, please contact Encanta Event Management via events@encanta.com.au. Any requests will be handled on a case-by-case basis by the event organisers.

How do I book accommodation?

Encanta Event Management has organised a special conference rate for a number of hotels in close proximity to the venue. Options are available on the Accommodation page of this website.

To book accommodation, contact Encanta Event Management via events@encanta.com.au.

If you wish to book your own accommodation, we recommend you review the hotel’s cancellation policy as no responsibility for loss of monies will be accepted by the organisers should the event be required to be postponed or cancelled.

How do I book travel arrangements?

Travel arrangements including flights must be booked privately by the delegate. We recommend you review the airline’s or travel agency’s cancellation policy as no responsibility for loss of monies will be accepted by the organisers should the event be required to be postponed or cancelled.

How do I switch my registration between in-person and virtual?

If you would like to change your registration from in-person to virtual, or vice versa, please contact Encanta Event Management via events@encanta.com.au. Changes to travel arrangements or hotel bookings are subject to the specific terms and conditions of the hotel, airline or travel agent.

Cancellation

What is the general cancellation policy (not related to COVID-19)?

All cancellations and amendments must be provided in writing to Encanta Event Management via events@encanta.com.au.

The following cancellation charges apply:

  • Cancellations received 60 days prior to the conference – full refund less a $150.00 per person administration fee.
  • Cancellations received between 30 and 59 days prior to the conference – 75% refund less a $150.00 per person administration fee.
  • Cancellations received within 29 days of the conference – no refund.
Can I transfer my registration to another delegate?

As an alternative to cancellation, your registration and additional items, such as workshops and social events, may be transferred to another delegate without penalty. Changes to travel arrangements or hotel bookings are subject to the specific terms and conditions of the hotel, airline or travel agent.

COVID-19

What happens if I get COVID-19 and can’t attend the conference in person or virtually?

If you are unable to attend in person, your registration will be converted to a virtual registration where you will be able to participate online during the event.

If you are also unable to attend virtually, you will receive access to watch the sessions on demand after the event.

Cancellation of travel arrangements or hotel bookings is subject to the specific terms and conditions of the company or agent.

What if I am exposed to or contract COVID-19 during the conference and need to isolate?

The safety of our delegates is of the utmost importance; therefore, if you have been potentially exposed or test positive to COVID-19 and are placed in isolation, your registration will be converted to a virtual registration (see above).

I have flu-like symptoms – can I get a refund?

If you have COVID-19/flu-like symptoms, please get tested and do not attend the event. Your registration will be converted to that of a virtual/on-demand attendee (see above).

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